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Pinku LabStudio
pinkulab.in
Apps
Razorpay & RBI Compliant

Refund & Cancellation Policy

Last Updated: February 2026•Applicable to: Digital Software Licenses & Apps•Entity: PINKU LAB

1. Digital Products Refund Policy

At Pinku Lab, we take immense pride in the technical performance and stability of our software. Because our products are digital goods with instant license key delivery and download link provisioning, the following refund conditions apply:

2. Eligible Refund Scenarios (7-Day Guarantee)

You are entitled to a full refund within 7 calendar days of purchase under the following circumstances:

  • Critical Technical Incompatibility: The software fails to execute or crashes repeatedly on your operating system (meeting minimum declared system requirements), and our engineering team is unable to provide a fix within 5 business days.
  • Duplicate Transaction: You were accidentally billed multiple times for the same license due to network drops during Razorpay checkout.
  • License Key Provisioning Failure: The digital license key was not delivered and could not be reissued via our Support Desk.

3. Non-Refundable Scenarios

Refunds will not be issued in cases of “change of mind” after the license key has been activated, or if your hardware does not satisfy the clearly stated minimum system specifications.

4. Refund Request Procedure

To request a refund:

  1. Email pinkunayak01@gmail.com with subject line: Refund Request — [Order ID / Razorpay Payment ID].
  2. Provide your purchase email and a brief description of the technical issue encountered.
  3. Once approved, refunds are processed via Razorpay back to your original payment method within 5 to 7 working days as per standard RBI and banking timelines.